Small envelopes are shipped with no tracking number.
United States Orders:
Please make sure you entered the right address at check-out.
MINI TIPI ships orders via Purolator or Canada Post. Please put a message with your order if you prefer one of the carrier. Orders are shipped out within 7 days or order placed. Once the order has shipped out, it should typically arrive within 5 days in Canada and between 1-2 weeks in the United States.
RETURNS & EXCHANGE
The customer is responsible for all shipping costs associated with returns or exchanges.
If an order is returned to us from the mail carrier due to an incomplete or invalid address, MINI TIPI will charge additional shipping fees to the customer for the second shipping attempt. Inputting the correct address, contact email, and contact phone number is the responsibility of the customer.
If the product you ordered doesn't fit or is unsatisfactory in any way, you have 30 days from the original date of purchase to return the item to us for an exchange OR a refund, excluding the original cost of shipping.
ALL SALE ITEMS ARE FINAL SALE.
Before you proceed, please ensure that you meet the conditions required for a return or exchange:The product(s) are not a 'Sale Item'. Sale Item meaning it is not at a marked down price from the original price. Sale Item meaning it is not at a marked down price from the original price.
The product(s) are not a 'Sale Item'.
The product(s) have not been washed OR worn.
- The product(s) have not been damaged or soiled in any way.
You will need to repack your purchase in its original packaging, and ship it back to our warehouse. Please keep your tracking information.
Please contact us in order to get the return address.
To return an item(s)
-Please email us at firstname.lastname@example.org with these details: your name, your order number, and why you are returning the item.
-Mail the item back to us.
Once your returning item has been received and inspected we'll refund back to your original method of payment (less any cost of shipping). We'll email you to let you know the refund has been processed on our end.
** The customer is responsible for the shipping charges associated with returning the item(s) back to MINI TIPI.